Printed with passion. Framed with care.

At Dhwiti Art Print, every print is framed with care. We do not offer returns, exchanges, or refunds. However, if your order arrives damaged from our side, we will gladly send a free replacement.

When we replace

We replace a product that arrives damaged from our side, including damage that happens during shipping. We are responsible for your order until it is delivered to you. Once it has been delivered and received, we are not responsible for damage that happens afterwards.

What we do not cover

  • Change of mind, personal preference, or a wrong size or design choice.
  • Minor variations in colour or tone caused by screen settings or the printing process.
  • Damage caused after delivery, such as handling, dropping, or wall-hanging.

How to raise a claim

To be eligible for a replacement, please:

  1. Contact us within 48 hours of delivery at info@dhwitiartprint.in. Claims are accepted by email only.
  2. Include your order number.
  3. Send clear photographs of the damage and of the outer packaging, including the shipping label.
  4. Send a continuous, uncut unboxing video that clearly shows the sealed package being opened and the damage to the print.

Important: Both photos and an uncut unboxing video are mandatory. Claims without both, or raised after 48 hours of delivery, cannot be processed.

What counts as an uncut video

A single, unedited recording that starts with the sealed package, shows it being opened, and ends with the damaged print. Videos that are cut, paused, edited, or that start after the package is already open cannot be accepted.

Replacement process

Once we receive and verify your claim, we arrange a replacement of the same product, in the same size, at no additional cost to you. We may ask for additional photos or details. If the same item is unavailable, we will contact you to agree on an alternative.

To process the replacement, we will ask you to send the damaged product back to us. Once we receive it, we send the new product within 5 to 6 days. We cover the courier cost for the return.

Please note

  • We offer replacements only. We do not provide monetary refunds.
  • The damaged product must be sent back to us so we can verify it and send the replacement. Please keep it with its original packaging until we share the return details.

For any questions about this policy, email info@dhwitiartprint.in or call +91 960 192 3550.