Dhwiti Art Print (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights.

1. Information we collect

When you visit our website or place an order, we may collect:

• Information you provide: name, email address, phone number, shipping and billing address, and order details.
• Replacement claim materials: if you request a replacement, the photographs and unboxing video you send us, along with your order number.
• Payment information: processed securely through our third-party payment providers. We do not store your card or banking details on our servers.
• Automatically collected information: basic technical and usage data such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

2. How we use your information

We use your information to:

• Process, fulfil, and deliver your orders;
• Communicate with you about your order, including tracking and support;
• Respond to your enquiries;
• Improve our website, products, packaging, and customer experience;
• Send you updates or offers, where you have agreed to receive them.

Replacement claim photos and videos: Photos and videos you send us are used only to verify and process your claim and to improve our packaging. We do not publish them or share them with anyone except our courier partner, where needed to resolve a transit issue. We keep them only as long as needed for the claim and for our records, and you can ask us to delete them once the claim is closed.

3. Analytics and cookies

We use Google Analytics to understand how visitors use our website. It collects information such as pages visited, time on site, and general location, using cookies. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings, though some parts of the site may not work as intended.

4. Sharing your information

We do not sell or rent your personal information. We share it only with:

• Courier and logistics partners, to deliver your order and resolve delivery issues;
• Payment providers, to process transactions securely;
• Service providers such as Google Analytics, for website analytics;
• Authorities, where required by law.

5. Data security

We take reasonable measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

6. Your rights

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending you marketing communications, by contacting us at info@dhwitiartprint.in.

7. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Dhwiti Art Print
E-501, PNTC, Times Of India Press Rd,
Vejalpur, Ahmedabad, Gujarat 380015
Email: info@dhwitiartprint.in
Phone: +91 960 192 3550

Last updated: October 8, 2026